Sprint
Challenge
Understand and recommend improvements to the experience and design of Sprint's nationwide corporate, government, and non-profit customer invoice process from initial engagement to invoice receipt.
Approach
Observe and interview over 100 employees representing 32 commercial, government, and non-profit organizations nationwide to determine expectations around the brand, experience, and products.
Results
Insights and deliverables included an understanding of the process and needs of various business customers, design principles, and product and service recommendations.
